Ruby Casino — Philippines
Ruby Casino Privacy Policy for Philippine Players
Your privacy matters to us. This policy explains exactly what personal information ruby casino collects, why we collect it, how we keep it secure, and what rights you have as a member in the Philippines. Please read it carefully before registering or using any part of the platform.
Last updated: June 2025 | Effective upon account registration
1. What Information Do We Collect?
When you register and use the ruby casino platform, we collect several categories of personal information necessary to operate your account and deliver our services in the Philippines. The main categories are set out below.
Account Information: When you create a ruby casino account, we collect your full name, date of birth, email address, mobile number, and a username chosen by you. We may also request a copy of a government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 21 years. This information is required to open and maintain your account, process transactions, and comply with our legal and regulatory obligations under applicable Philippine law. You are responsible for ensuring that all account details you provide are accurate and kept up to date.
Device and Browser Data: We automatically collect certain technical information whenever you access the platform, including your IP address, browser type and version, operating system, device identifiers, screen resolution, and the pages you visit within the site. This data helps us understand how members use the platform on both desktop and mobile browsers, allowing us to optimise performance and improve the overall experience. It is also used for security purposes, including detecting unusual access patterns that may indicate unauthorised use of your account.
Payment and Transaction Data: To process deposits and withdrawals in Philippine Peso (PHP / ₱), we collect payment-related information such as your chosen payment method, transaction amounts, timestamps, and reference numbers. Ruby casino does not store full card numbers or sensitive authentication data directly — these are handled by certified third-party payment processors. All financial records are retained for the period required by applicable Philippine financial regulations and our internal compliance procedures.
Usage Data: We also collect data about how you interact with the platform, including game sessions, betting history, promotion usage, and session duration. This information is used to personalise your experience, resolve disputes, and ensure the integrity of game outcomes. Usage data may also be used in aggregate, anonymised form for internal analytics and product improvement purposes.
2. Why Do We Use Your Personal Data?
Ruby casino uses your personal data only for lawful, specified purposes directly related to providing, maintaining, and improving the platform for members across the Philippines. We do not use your data for purposes that are incompatible with the reason it was originally collected, and we will always inform you if we intend to process your data in a new way that materially affects you.
The primary purposes for which we process your data include: creating and managing your account; processing deposits and withdrawals in PHP; verifying your identity and age to comply with regulatory requirements; providing customer support and responding to your enquiries; personalising your experience on the platform including tailoring promotions available through our Promotions page; detecting, investigating, and preventing fraudulent transactions or other prohibited activity; and fulfilling our obligations under applicable Philippine law, including anti-money laundering requirements.
We may also use your contact details to send you service-related communications, such as transaction confirmations, account security alerts, and important updates to our policies. Where we send you promotional communications, we will do so in accordance with applicable marketing regulations and you will always have the option to opt out. We will never use your personal data to make automated decisions that produce significant legal effects on your account without human review, except where this is strictly necessary for fraud prevention or regulatory compliance.
3. Cookies and Tracking Technologies
Ruby casino uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytical information about how members navigate the site. A cookie is a small text file placed on your device by your browser when you visit the platform. Cookies do not contain your name, payment details, or password — they hold a unique identifier that allows the platform to recognise your browser across sessions.
We use the following categories of cookies: Essential cookies are necessary for the platform to operate — they enable you to log in, maintain your session, and move securely between pages. These cannot be disabled without affecting core platform functionality. Analytical cookies help us understand which sections of the platform are most visited, how long members spend on each page, and where navigation issues may arise. This information is used exclusively in aggregated, anonymised form to improve the platform experience. Preference cookies remember settings you have chosen, such as your language preference or display options, so you do not need to re-enter them on every visit.
You can manage or delete cookies through your browser settings at any time. Most browsers allow you to block all cookies or to block cookies from specific sites. Please be aware that disabling essential cookies may prevent some or all features of the ruby casino platform from working correctly. We do not use cookies or tracking tools to serve third-party advertising or to track your activity on other websites outside of our platform. For any questions about our cookie practices, please visit the FAQ page or contact our support team.
4. Data Storage and Security
Ruby casino takes the security of your personal information seriously and employs a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the ruby casino platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive information such as passwords is stored in hashed form and is never accessible in plain text by any member of our team.
Your personal data is stored on secure servers with access restricted to authorised personnel who require it to perform their job functions. We regularly review and update our security practices to address emerging threats and to align with current best practices in the online gaming industry. Internal access logs are maintained and reviewed periodically to detect any unusual or unauthorised activity. In the event of a data breach that is likely to result in a risk to your rights, ruby casino will notify you and the relevant Philippine regulatory authority within the timeframe required by applicable law.
Your data is retained for as long as your account is active and for an additional period thereafter as required by law or our internal record-keeping obligations — typically a minimum of five years for financial transaction data in line with Philippine anti-money laundering regulations. When data is no longer required, it is securely deleted or anonymised. If you request account closure, we will process the deletion of your personal data to the extent permitted by our legal retention obligations.
5. Sharing Data with Third Parties
Ruby casino does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only in limited, clearly defined circumstances where it is necessary to deliver the services you have requested, to meet our legal obligations, or to protect the security and integrity of the platform.
We may share your information with the following categories of third parties: Payment processors who handle the secure processing of your PHP deposits and withdrawals — these providers are contractually bound to use your data solely for payment processing purposes and to maintain security standards equivalent to our own. Identity and age verification services who assist us in confirming that account holders meet the eligibility requirements under Philippine gaming regulations. Regulatory and law enforcement authorities where we are required by law, court order, or regulatory direction to disclose your information. In all cases, we share only the minimum data necessary for the stated purpose, and we require all third-party recipients to handle your information with the same level of care that we apply ourselves.
We do not transfer your personal data to any country outside the Philippines unless we have ensured that adequate data protection safeguards are in place. Any international data transfer will only occur where required by the nature of the payment service you have selected and will be subject to appropriate contractual protections. Ruby casino will never share your data with advertisers, data brokers, or social media platforms without your explicit consent.
6. Your Rights as a Philippine Member
As a registered member of ruby casino based in the Philippines, you have specific rights regarding the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at [email protected] with your full name, account email address, and a description of your request.
Right of Access: You have the right to request a copy of the personal data we hold about you, including the categories of data collected, the purposes for which it is processed, and any third parties with whom it has been shared. We will respond to verified access requests within 30 days. Right to Correction: If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your account dashboard. Right to Deletion: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that require us to keep it for a minimum period.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will honour that request immediately. You may also object to other forms of processing where our basis for doing so is our legitimate interests, though we may need to demonstrate that those interests override your objection in certain circumstances. Right to Data Portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider. All requests will be handled confidentially, and we will never penalise you for exercising your data rights.
7. Protection of Minors
Ruby casino is strictly an adult platform. In accordance with Philippine gaming regulations, membership and access to all platform features — including Live Casino, Betting, and Bingo — is limited to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21, and we take active steps to prevent underage access through age-verification procedures at the point of registration.
If we discover or are notified that personal data belonging to a person under 21 has been collected through the ruby casino platform, we will take immediate steps to delete that information and close the associated account. We strongly encourage parents and guardians to be aware of their children's online activity and to make use of appropriate parental control tools. If you have reason to believe that a minor has registered on our platform, please contact us immediately at [email protected] so that we can investigate and act without delay. Protecting minors from exposure to gambling content is a shared responsibility, and we take our part in that seriously. For further information on how we approach responsible gaming for all members, please visit our Responsible Gaming page.
8. Policy Updates and Changes
Ruby casino may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes, we will update the "last updated" date at the top of this page and, where the changes are significant, we will also notify registered members via the email address associated with their account or through a notice displayed on the platform.
We encourage you to review this page periodically so that you remain informed about how we handle your personal data. Your continued use of the ruby casino platform after any changes to this policy have been published constitutes your acceptance of those changes. If you do not agree with the revised policy, you should stop using the platform and request account closure as described in our Terms and Conditions. Minor changes such as formatting corrections or clarifications that do not alter the substance of our data practices may be made without specific notification. We are committed to maintaining transparency about how your data is used at all times, and we welcome any questions you may have about updates to this policy.
9. How to Contact Our Support Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that ruby casino holds about you, please do not hesitate to get in touch with our support team. We are committed to handling all privacy-related enquiries promptly, confidentially, and with the seriousness they deserve.
You can reach us by email at [email protected]. Please include your full name, the email address associated with your ruby casino account, and a clear description of your enquiry or request so that we can respond as efficiently as possible. We aim to acknowledge all privacy-related requests within 5 business days and to provide a substantive response within 30 days of receipt. For general questions about your account, game rules, or promotions, our FAQ page covers the most common topics and may provide an immediate answer. If your enquiry relates to responsible gaming or self-exclusion, please visit our Responsible Gaming page for dedicated guidance and support options.